MotorNation LLC, doing business as MotorNation USA ("MotorNation," "we," "our," or "us"), respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, book a mobile oil change or vehicle maintenance service, contact us, or receive communications from us.
Information We Collect
We may collect information you provide directly to us, including your name, phone number, email address, service address, vehicle information, appointment details, messages, and payment-related information. We may also collect basic website usage information such as pages viewed, device type, browser type, and general location information.
How We Use Information
We use information to schedule and complete appointments, send booking confirmations and service updates, respond to questions, provide customer support, improve our website and services, maintain business records, prevent fraud, and comply with legal obligations.
SMS and Text Message Communications
If you provide your mobile phone number or opt in to receive text messages, we may send appointment confirmations, booking alerts, service reminders, customer support messages, and service-related updates. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP. For help, reply HELP or contact us directly.
Mobile information sharing: We do not sell, rent, or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for marketing or promotional purposes.
How Customers Opt In
Customers may opt in to receive messages by submitting a booking form, contacting MotorNation directly, or otherwise requesting appointment or service updates by phone, text, email, or website form. Internal booking alert messages may also be sent to the business owner or team members who set up and consent to receive operational notifications.
Sharing Information
We may share information only as needed to operate our business, such as with scheduling, website hosting, email, payment, analytics, and communication service providers. These providers are expected to use information only to provide services to us. We may also share information if required by law, to protect our rights, or in connection with a business transfer.
Advertising and Analytics
We may use advertising or analytics tools, including services provided by Meta or other platforms, to understand website activity, measure ad performance, and improve our marketing. These tools may use cookies, pixels, or similar technologies. You can control cookies through your browser settings and platform privacy controls.
Data Security
We use reasonable safeguards to protect personal information. No website, email, text message, or online system is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep information for as long as needed to provide services, maintain business records, resolve disputes, comply with legal obligations, and support legitimate business purposes.
Your Choices
You may contact us to request access, correction, or deletion of your information, subject to legal and business recordkeeping requirements. You may unsubscribe from text messages by replying STOP and may contact us to stop other non-essential communications.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.
Contact Us
If you have questions about this Privacy Policy or how your information is used, contact MotorNation USA:
- Email: a.khattab@motornationusa.com
- Phone: (720) 317-8949
- Address: 1474 S Evanston St, Aurora, CO 80012
- Website: https://motornationusa.com